ORCA Regional Call Center Monday-Friday: 8 a.m. to 5 p.m. (closed weekends and holidays) 888-988-6722 | TTY: 711 Non-English: 800-823-9230 contactus@orcacard.com Everett Transit Everett Station 3201 Smith Avenue, Everett Customer Service Center: Open with limited hours. Our staff can also add value to your card each month or as you need it. Create a My ORCA login. Adult, youth, low-income and disabled or senior Regional Reduced Fare. Enjoy unlimited travel for only $4.00 per day! King Street Center Adult cardholders can register their cards at the time of purchase, or at a later date. You can continue to purchase or refill ORCA cards via the mail, at many grocery stores and ticket vending machines in the area, by phone at 888-988-6722, or online. The remainder of the subsidized annual pass will transfer onto their replacement ORCA LIFT or RRFP card. The card is able to be loaded with "e-purse" value, similar to a debit card, and monthly passes.Cards are sold and reloaded at participating grocery stores, customer service centers, and ticket vending machines at transit stations. But what makes ORCA LIFT special is you have all the power and convenience of the ORCA card system at a fraction of the cost. Photo ID card from any state, province, county or country, School photo ID – university, college, high school, US certificate of citizenship, naturalization (signature, photo), Any other form of photo ID issued by a government agency of any country, DHS "Trusted Traveler" cards (NEXUS, SENTRI, FAST), DSHS identification letter for those in custodianship, Transportation Worker Identification Credential (TWIC). Failure to tap before boarding may result in a ticket and a $124 fine. Eligibility is based on your household income. Copy of your most recent tax return. If you have questions, please call ORCA Customer Service at 888-988-6722. ORCA Alert. The Orca number for customer service on their website is terrible!!! By mail. If you do not tap within 60 days, reactivate that E-purse by contacting ORCA customer service at 888-988-6722 or contactus@orcacard.com. ORCA websites and any ORCA customer services that require personal identifying information are not intended for minors, and we will not accept or request information from individuals we know to be under 18. Income is based on the modified adjusted gross income on your most recent tax return: Form 1040 line 37; Form 1040 A, line 21; Form 1040 EZ, line 4; or completion of the self-employment worksheet. Load and use your ORCA LIFT card on transit like any other ORCA card user, and SAVE MONEY! Employment Security paystub or letter for applicants receiving unemployment benefits. For a reduced fare ORCA card call 888-988-6722 / TTY: 711, or contact your local transit agency. Using an ORCA card may save you money, especially if you travel frequently by bus and make transfers. Non-government-issued document with name and a photo of you as an adult, and a document that indicates your name and birthdate, such as: With an ORCA LIFT card you pay a discounted fare on all transportation systems that accept the LIFT fares until the expiration date, which is stamped on the back of the card. Users are responsible for the costs to load E-purse value or a monthly transit pass on the card. If you do not tap within 60 days, reactivate that E-purse by contacting ORCA customer service at 888-988-6722 or contactus@orcacard.com. Starting on March 23, 2019, Metro and Sound Transit buses will be rerouted to… Visit any of the ORCA revalue locations around King County to load your card. If the cardholder does not have the Youth ORCA LIFT Form, their ORCA LIFT card or other ID is needed. If your card is expired, you will need to go to an ORCA LIFT enrollment office to get a new card issued for another two year time period. For non-English interpreter service, call 800-823-9230. ORCA Tip Tap your ORCA card to activate E-purse added online or by phone. If you do not tap within 60 days, reactivate that E-purse by contacting ORCA customer service at 888-988-6722 or sending an email. 201 South Jackson St. Customer service is our primary focus at ORCA HealthCare, second only to the quality of our safe bathing solutions for independent living – from walk-in bathtubs to roll-in showers and shower accessories. You may apply online if you are receiving benefits from the State of Washington, including food, medical, and/or cash benefits. When requested, you must show your ORCA card to the fare inspector or conductor who will verify that it was tapped. Replacements of lost or stolen cards will continue to be done by Metro for a card fee of $5.00. L & I statement for workers’ compensation recipients. Washington Basic Food Program recipients: EBT (electronic benefits transfer) Card. For Temporary or Permanent disability RRFP cards, you must bring the application and supporting documentation in person to an ORCA customer service office. How do I get an ORCA LIFT card for my child? Income guidelines, 200% of the Federal Poverty Guidelines, are the same as qualifications for new or renewed LIFT cards. 1. Visit Kitsap Transit's Customer Service Office in the Bremerton Transportation Center to pick up an ORCA card and load passes or E-purse. How much does it cost to get an ORCA LIFT card? Calling ORCA Customer Service: 888-988-6722 (ORCA cards typically take 5-7 business days to arrive by mail) – adult cards only. Users are responsible for the costs to load E-purse value or a monthly transit pass on the card. Bring proof of your income or benefits to one of the enrollment agencies and in most cases, you will receive your renewal card immediately. King County Auburn Metro's Westlake Customer Service Office in the Downtown Seattle Transit Tunnel is permanently closing on Wednesday, March 6, but ORCA cards can be purchased or reloaded at nearby locations. ORCA Business Accounts are easy to manage since the cards can be distributed just once, then reloaded each month via the website. The card is free to qualified individuals. ORCA offers a menu of transportation products - all in a single card - valid for rides on Community Transit, Everett Transit, King County Metro, Kitsap Transit, Pierce Transit, Sound Transit and Washington State Ferries. Employed (paid in cash): Letter from the employer signed and dated with gross income for the client for the last 30 days; or a bank statement from you if you deposit your cash in their account. A $3 replacement fee may apply. Call 888-988-6722 / TTY Relay: 711 or visit an ORCA customer service office during regular business hours (8 a.m. to 5 p.m. Monday through Friday). You can pay that fare with your card’s E-purse value or PugetPass that you have loaded. It's ORCA LIFT, a new, reduced transit fare that can help you get more out of your public transportation system. Tap your ORCA card to activate E-purse added online or by phone. For assistance, contact ORCA customer service at 1-888-988-6722 / TTY Relay: 711. Lost, Stolen or Damaged Card. ST Express buses are $1.50 for one-zone and $2.75 for two-zone. King Street Center Metro Customer Service Office Confirmation Reset your password To reset your password enter your Business Account ID (Username) AND either your Business Name OR your Tax ID: An asterisk ( * ) indicates a required field Should this happen, we will automatically refund the value back to the credit card. To activate you must tap your ORCA card. With the ORCA LIFT card, income-qualified riders can save up to 50 percent or more on: If your card has expired or will expire within three months, you may apply to renew it. Customers can order their ORCA cards online at www.orcacard.com, by calling 1-888-988-ORCA (6722), by visiting a transit agency customer service office or at a fare vending machine. Apple Health/Medicaid recipients: ProviderOne medical services card. You can load an E-purse value on your card to pay for trips one at a time, or load a discounted monthly pass that lets you take unlimited trips for an entire month. If you are 65 or have a disability you may qualify for a Regional Reduced Fare Permit. There are many different passes available. Cardholders may also complete and mail a Youth ORCA LIFT form, along with proof of the child’s name and age, to the ORCA LIFT office. The ORCA LIFT card is good for up to 24 months (two years) from the time you get it. You’ll pay only $1.50 per trip, any time of day, for one-or two-zone travel on King County Metro Transit buses, Sound Transit Link light rail, and the Seattle Streetcar. Employed (with a paycheck): Paystubs for the last 30 days. Using ORCA ticket vending machines – adult cards only. Visit orcacard.com and click on “ORCA customer service” to find ticket offices and customer service centers near you. Just like any regular ORCA card, load E-purse value or a monthly pass on your card before you start to use it. Sounder train fares are distance based and range from $2.75 – $4.25. ORCA LIFT fares on the King County Water Taxi are $3.00 for West Seattle/Downtown Seattle and $3.75 for Vashon Island/Downtown Seattle per trip. As an alternative to ORCA LIFT, residents of Pierce, Snohomish, and King counties with incomes at or below 80% of the federal poverty level, and who are enrolled in one of six state benefit programs, may qualify for our subsidized annual pass program. *Your first ORCA Regional Reduced Fare Permit (RRFP) card (Disabled, Senior), and ORCA LIFT card is issued free of charge. Once you qualify for the ORCA LIFT program, you'll receive an ORCA LIFT card registered to your name, with the same features every ORCA card has. Seattle, WA 98104, Become a certified small business contractor or supplier, Find certified small business contractors and suppliers, Find LIFT enrollment locations and days/hours of operation and other Public Health services. Reset password »; 2. Ticket offices can accept multiple forms of payment for a single purchase, such as a Commuter Card plus cash. Be sure that the product you requested has been correctly added to your card. Review your household income guidelines or call (206) 553-3000 or (800) 756-5437 to see if you qualify. If your card is lost, stolen or damaged, replacement cards cost $5. A renewal card will be mailed to you if we are able to verify your benefits. People with household income of less than double the federal poverty level (as established by US Health and Human Services Department) qualify for ORCA LIFT. There is a $5 ORCA card fee for an adult or youth ORCA card. Which transportation agencies accept ORCA LIFT? ORCA youth cards pay the standard youth fare when boarding Metro vehicles. Visit orcacard.com to register your card. King Street Center Metro Customer Service Office, Any ticket vending machine in the Downtown Seattle Transit Tunnel, Link light rail stations, and some transit centers. The 14th of July is the last eligible day to purchase a July pass. Then they transfer me to LightRail or Metro, which I … QFC 2615 Broadway Mon-Sun: 7:30 am to 8 pm, QFC 4919 Evergreen Way Mon-Sat: 10 am to 7 pm, Sun: 10 am to 6 pm, Safeway 5802 134th Pl SE • Mon-Sun: 9 am to 8 pm, Safeway 1715 Broadway • Mon-Sun: 8:30 am to 8:30 pm, Safeway 4128 Rucker Ave • Mon-Sun: 10 am to 8 pm, Safeway 11031 19th Ave SE • Mon-Sun: 9:30 am to 9 pm. Email ORCA for Business Accounts by completing the form below. Visiting an ORCA Customer Service Office (NOTE: You may experience extended wait times in person while measures are in place to limit the spread of COVID-19) – adult or youth cards Please note that this offer is NOT available for cards purchased on ORCAcard.com. Buy a monthly pass for your ORCA card. To replace an ORCA LIFT or RRFP card that was loaded with the subsidized annual pass, customers should contact Metro’s reduced fare phone number, 206-477-4200. Use the E-Purse to load between $5 and $300 on the card—a good choice if you use the card only occasionally. Reset password. ORCA LIFT cardholders may apply for a youth card at any ORCA LIFT enrollment agency. Once you have your ORCA card, all customers can load a pass or E-purse value online, by mail, at an ORCA Customer Service Office or at a ticket vending machine. The youth card will be mailed to the cardholder. If you use your PugetPass to pay, you will be credited the trip value of your PugetPass, and will have to make up the difference with E-purse value or cash. The card is free to qualified individuals. Transfer to buses and trains easily using ORCA, Use your ORCA card for a specific transit agency. Get your ORCA card online at www.orcacard.com, by phone at 1-888-988-6722 (ORCA) or WA Relay: 711 (1-888-889-6368), at ticket vending machines in Sounder and Link rail stations, or at one of the transit agency customer service offices. With identification, Employment Security can verify that you received no income and are therefore eligible. These offices are King County Metro , Pierce Transit , Community Transit , Everett Transit , and Kitsap Transit . For Senior RRFP cards download the application form and mail it or bring it with you to an ORCA customer service office. Customer Care M - F, 5:30 a.m. - 8 p.m. (800) 562-1375 (425) 353-RIDE (7433) TTY Relay: Dial 711 Apply in person at one of the LIFT enrollment agencies. At that point they will need to reapply for the program and prove their continued eligibility. You may apply for a new or to renew your card to continue getting the discounted fares. Asterisk (*) indicates required fields. Just like any regular ORCA card, load E-purse value or a monthly pass on your card before you start to use it. The income requirements for renewals are the same as for new cards. Passes are only valid for one calendar month. ORCA cards offer free transfers between transit systems within a two-hour window. Other card types require proof of eligibility. The ORCA card is a smart choice for your business and employees. Adult ORCA LIFT cardholders may get ORCA youth cards (age 6 – 18) free of charge. How to Replace your card: By Calling (425) 257-7777; Visiting your local ORCA Customer Service Center: Everett Station or Lynnwood Transit Center; Online at orcacard.com Please report your lost ORCA LIFT card as soon as possible in order to transfer your balance to a new card. This is part of a bigger change coming to the transit tunnel. It is the most convenient way to pay your fare on Everett Transit buses. If you think you qualify, visit one of the authorized ORCA LIFT enrollment offices with your income verification documents. Agency staff can verify the child’s name and DOB, and the staff person’s signature is all that is needed to verify the child’s eligibility. If the card reader on the bus indicates that the card is invalid, you should contact an ORCA customer service representative at 1-888-988-6722 to confirm that funds have been loaded to the card … The ORCA card is a smart card that carries a transit pass or fare. Order an unregistered adult card. ORCA LIFT youth cards may also be obtained at the pass sales office or from ORCA-to-Go by providing a completed Youth ORCA LIFT form with either agency verification, verifying documents, or with the child. After that, you can reapply. When does the next bus arrive? Cards last 3-5 years. ORCA … Kitsap Transit bus trips are $1.00. If you are looking for a low-cost way to ride anywhere you’d like all day long, you can also buy a Regional Day Pass. Load a monthly PugetPass for unlimited rides during that month—a good choice if you use the card all the time. For a detailed listing of specific locations and operating days/hours call. People with disabilities may qualify for the RRFP card. 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